Standard Terms and Conditions

1. Scope of Standard Terms and Conditions
The ISB website is operated by Indoor Skydiving Bottrop GmbH, Prosperstrasse 297, 46238 Bottrop ("ISB"). These Standard Terms and Conditions apply to the presentation of services, reservations, purchases and other use of the website as well as the products and services described on the website.

2. Scope of Services
ISB operates this website (“ISB Website”) for the sale of flight time at the indoor skydiving facility in Bottrop (“Tunnel Time”) and vouchers for Tunnel Time.
Our customers can make direct, binding reservations for Tunnel Time for a specific time or a precisely defined period (“Ticket”) via the ISB Website.
Customers can also purchase vouchers for tickets (“Vouchers”) including certain ancillary services (e.g. a DVD of their skydiving experience) via the ISB website.
When you purchase a Ticket or a Voucher, you will have the possibility of checking all your data (e.g. name, address, mode of payment and articles ordered) and changing them if necessary before making your order. If, after checking all the relevant data and accepting our Standard Terms and Conditions, you press the “Submit order” button, you will be have deemed to have made a binding offer to ISB. This offer will be accepted (and a contract concluded) when we send the goods which are ordered (reservation confirmation for your Ticket or Voucher) to you. If you would like a printed copy of your order data, you may print the order confirmation which will appear on your screen after you have submitted your order. You will also receive all the relevant data of your order by email. You can then print the email.

3. Redemption of Vouchers
When full payment has been made (see Section 6 below), Vouchers entitle you or the person designated by you to reserve Tunnel Time for one person irrespective of the current price of a Ticket. For two or more persons, it is necessary to purchase and redeem at least one Voucher per person.
Vouchers remain valid for 3 years from date of issue. During this period, the risk of price increases for Tunnel Time will be borne by ISB. When this period has elapsed, it is no longer possible to redeem a Voucher for reasons connected with our price calculation and capacity planning. The date of issue of your Voucher is printed on your Voucher. Vouchers are transferable and may be redeemed by any person who meets the conditions for our skydiving experience (for further information on the conditions, please refer to the menu item “I want to fly” on the “Can I fly” page of the ISB Website).
Vouchers won in competitions and promotion vouchers may not be exchanged or set off against existing orders/reservations or combined with other ISB promotion campaigns or discounts. In such cases, Vouchers are also subject to the conditions printed on the Voucher and/or the competition documents and the conditions of the relevant competition.
After entering the data of your Voucher on the ISB Website, you will be able to inspect the services concerned, the conditions for participation and our Standard Terms and Conditions, to accept these conditions and submit a binding reservation enquiry to us.
Upon the confirmation of a reservation enquiry by ISB, a contract will be deemed to have been concluded between the holder of the Voucher and ISB. The ISB reservation software will send an automated reservation confirmation to the customer by email. In some cases, the reservation confirmation will be sent immediately following the reservation enquiry for printing out by the customer.